HELP CENTER
How Can We Help?
Find current written information about the beta and its limitations, or contact support. Xpired does not promise savings, store availability, or a waste-reduction outcome.
Email is our current support channel. Response times vary; no support response-time SLA is offered.
Monday - Friday, 9 AM - 6 PM EST
Frequently Asked Questions
Getting Started
How do I get started with Xpired?
Join Xpired through TestFlight and follow the in-app setup. Scanner availability is under verification and may be unavailable in the active build. If the app returns a score, it is a supplemental visual estimate.
How do I add groceries to my inventory?
Snap a fridge photo, review a proposed list, confirm what you actually have, and get planning reminders based on reference use-by windows. You can also add items by hand without a photo. Estimated use-by windows are not food-safety or edibility checks. A fridge or pantry photo can seed a proposed inventory; it does not automatically recognize every item.
What devices are supported?
The current beta is distributed through TestFlight for compatible Apple devices. TestFlight shows the current OS and device requirements for the active build; this page does not promise support for a specific version or device family.
Is there a free version?
Xpired is currently free during the TestFlight beta. Scanner availability is under verification and may be unavailable; marketplace availability depends on participating stores. Future terms may change with notice before enrollment.
Planned Concepts
Does the beta scan food or use AI freshness scoring?
No. No scanner or AI freshness-scoring capability is available in the current beta. The current workflow begins with manual grocery entry. Image-based estimates and produce scanning remain planned concepts. There is no fixed current-build class count.
Account & Marketplace
The marketplace is not currently live. The questions below describe how reservations would work if a participating listing becomes available.
Is Xpired Pro available for purchase?
No. Xpired is currently free during beta, and there is no paid Pro subscription to buy, cancel, or restore. If a paid plan launches, its price and terms will be shown before you opt in.
How do marketplace reservations and payments work?
The marketplace is not currently live. If a participating listing is actually available in the future, the beta can confirm a pickup reservation and show the amount due at pickup. It does not process a card, Apple Pay, or Google Pay payment in the app; you pay the store in person. No store or listing availability is promised.
Can I change or cancel a reservation?
Follow the reservation details shown in the app and contact the store or support if plans change. A change, cancellation, or remedy is not automatic and can depend on listing status and the store's policy.
What if there is a problem with an item?
Contact the store that accepted payment and email Xpired support with the reservation details. Available returns, refunds, or other remedies depend on the store's policy and applicable law; Xpired does not promise an automatic in-app refund.
Privacy & Data
Is my data secure?
We use technical and organizational safeguards, including authenticated access and encrypted connections in deployed environments. Infrastructure providers can change, and no system can guarantee absolute security. See our Privacy Policy for current data practices and your applicable rights.
What happens to my photos?
A fridge photo leaves the device only for the identification request. Our servers hold it in memory for that request and do not write it to disk, a database, or object storage. It is forwarded to a third-party vision provider; under that provider’s current API terms, inputs are not used to train its models but may be retained up to 30 days for abuse monitoring. Xpired does not evaluate freshness, ripeness, or food safety from the photo, as described in the Privacy Policy. Scanner and AI freshness-scoring features are not currently available. An image is not added to an Xpired model-training dataset unless you separately enable the training opt-in; you may withdraw through an available in-app control or email privacy@expiredsolutions.com.
How do I delete my account?
Use Settings → Delete Account when that control is available, or email privacy@expiredsolutions.com. Deletion removes or de-identifies account-linked data from active systems, subject to records that must be retained for legal, security, fraud-prevention, dispute, or backup-lifecycle reasons. See the Privacy Policy for details. Account deletion cannot be undone.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.
support@expiredsolutions.com • Response time varies by request volume